Deliver

At Tip de Bruin, we offer various shipping methods so you can choose how, where, and when you receive your order. If you place an order Monday through Friday before 4:00 PM, we'll ship it that same day with PostNL, and you'll (almost always) receive it the next day. Orders placed over the weekend will be delivered on Tuesday. After your order is placed, you'll receive a track & trace code so you can track your order.

Not home?

If you're not home after the second delivery attempt, the package will be stored at a PostNL distribution center. You can indicate a preferred date and time that same day, at your convenience. Enter your tracking number and postal code on the PostNL website. The package will then be delivered at your convenience.

Pick up at a collection point

You can also have your order delivered to a PostNL collection point near you. You can find the nearest collection point by entering your postal code during the ordering process. Please remember to bring a valid ID when collecting your order.

Pick up in our stores

You can also easily pick up your order at our store on Nieuwendijk in Amsterdam. Your order will be ready for you the same day, and you can collect it during opening hours. Please remember to bring a valid ID when you collect your order.

Postage costs

NL shipping above €150		free
NL shipping under €150		€4.95
Additional costs for evening delivery		€2.00
Shipping within the EU		€14.95

At Tip de Bruin, you can use various payment options. We do this in partnership with Buckaroo, which has been named the best Payment Provider for four years running and meets the strictest security requirements.

iDeal

Online payment via all Dutch banks.

Credit card

Pay with Visa & Mastercard (we only accept Verified by VISA or MASTERCARD SecureCode cards).

PayPal

Pay easily and securely with your PayPal account username and password.

Bancontact

Bancontact / Mister Cash enables you to pay via the online payment systems of the largest Belgian banks.

Giropay / Sofortbanking

Giropay / Sofortbanking enables payments via the online payment systems of the largest German banks.

General

Purchases can be exchanged or returned if they do not meet the customer's expectations. Tip de Bruin has a 14-day return policy. The customer must provide proof of purchase and the items must be undamaged and unused/unworn. Items must have all original tags attached and be properly packaged. For online purchases, returns are only possible with a fully completed returns form, which you received with your order.

Webshop purchase Exchange by mail

Online purchases can only be returned with a completed return form. Customers should preferably pack the items to be returned in the original shipping box and use the return address provided on the return form. Return address: Tip de Bruin Online, Nieuwendijk 86, 1012 MR Amsterdam. Upon receipt, Tip de Bruin will inspect all returned items. Tip de Bruin reserves the right to refuse and return items that appear to have been worn, damaged, or whose original tags have been removed. Once Tip de Bruin has processed the returns and all conditions for exchange and return have been met, the invoice amount will be refunded to the customer's account or credit card within 14 days.

Webshop purchase Exchange in the store

It is also possible to exchange or return purchases at the Tip de Bruin stores on Nieuwendijk. When returning online purchases, customers will receive a return receipt from the relevant Tip de Bruin store. If all conditions for exchanging and returning the online purchase are met, the invoice amount will be refunded to the customer's account or credit card within 14 days. Cash refunds are not possible.

Exchanging items purchased in our store (Nieuwendijk 86 Amsterdam)

If you made a purchase in our physical store, you can also exchange or return it. For items purchased in our Tip de Bruin stores, you can receive a credit note or exchange the item for another product. We do not offer refunds for purchases made in our physical stores.

Dispatch

Tip de Bruin is not responsible for any issues that arise during the return shipment of items. This includes (but is not limited to) items damaged during shipping or incorrectly delivered. Tip de Bruin therefore recommends using a carrier that insures the value of the returned items and provides the customer with proof of shipment. Return shipping costs are the responsibility of the customer and will not be reimbursed by Tip de Bruin.

Return form

You can also use the return form that you received with your order view or print here .

General

At Tip de Bruin, we strive to make every order as smooth as possible. We strive every day to keep our customers satisfied. However, if you are unexpectedly dissatisfied with something, you can file a complaint with us. You can do so by email or by phone using the contact information below. If you submit a complaint by email, we aim to respond within 24 hours. You can also file a complaint in our store.

Email: info@tipdebruin.nl

Tel: 020-6249402

In the event of a complaint, we always consider the statutory warranty applicable to your complaint. This means that the item must do what you can reasonably expect from it. Furthermore, you are only entitled to warranty coverage if your complaint is justified. A complaint will not be considered if it is caused by:

- Damage caused intentionally or negligently
- Improper use or negligent maintenance
- Normal wear and tear
- Damage caused by failure to observe or incorrect observance of the instructions for use

After you submit a complaint to us, we will review it together with the manufacturer. If your complaint is justified, we will replace the product within the warranty period.

Do you have any questions, comments or tips?

By phone: Call us at 020-6249402 . Our customer service is available by phone from Monday to Saturday, 9:30 AM to 6:00 PM.

WhatsApp: Call us at 06-27192807 . Call us for questions about our products or to schedule an appointment in our store!

Email: Email to info@tipdebruin.nl . We aim to respond to your email within 24 hours on weekdays.

Post: Tip de Bruin BV, Nieuwendijk 82-90, 1012MR Amsterdam, the Netherlands.

Nieuwendijk Shop Amsterdam

MONDAY		10:00 - 18:00
TUESDAY		10:00 - 18:00
WEDNESDAY		10:00 - 18:00
THURSDAY		10:00 - 19:00
FRIDAY		10:00 - 19:00
SATURDAY		10:00 - 19:00
SUNDAY		12:00 - 18:00

Public holidays

• We are open on New Year's Day, Easter, Pentecost and Ascension Day from 12:00 - 18:00.
• We are closed on King's Day and Christmas Day .

Tip: De Bruin is just a stone's throw from Amsterdam Central Station, making it a 5-minute walk to our shops. Coming by car? Then the Q-Park Nieuwendijk parking garage on Nieuwenzijds Voorburgwal is the closest. Looking for cheaper parking? Then park at Noord station and take metro line 52 to Amsterdam Central Station.

1. General

1.1 These general terms and conditions (hereinafter referred to as: Terms and Conditions) govern all contracts, deliveries and other services agreed between the customer and Tip de Bruin BV (hereinafter referred to as: Tip de Bruin).

1.2 By placing an order, the customer agrees to be bound by the general terms and conditions.

1.3 Tip de Bruin reserves the right to make changes to any part of the website at its sole discretion. As part of its policy of updating and improving the website, Tip de Bruin may amend these terms and conditions.

2. Concluding a contract

2.1 A contract is only concluded when payment has been successfully completed. Tip de Bruin reserves the right to refuse a delivery or to subject it to special conditions without stating reasons. If Tip de Bruin is unable to clearly determine the customer's permanent or temporary address, an order cannot be accepted. Tip de Bruin will confirm the customer's order by email.

2.2 Order processing that is interrupted for any reason, technically or otherwise, before the payment instructions have been completed will be considered incomplete, even if the customer has received an order confirmation. Therefore, such an order will generally not be delivered. Tip de Bruin will, however, attempt to contact the customer to complete the payment instructions so that delivery can take place.

2.3 Only persons aged 18 years or older with a permanent residential address can place an order in the Tip de Bruin Webshop.

3. Prices and costs

3.1 The contract price is the current price at the time an order is placed in the Tip de Bruin Webshop. Item prices are listed inclusive of 21% VAT.

3.2 The prices stated in the Tip de Bruin Webshop are exclusive of delivery and administration costs.

3.3 Tip de Bruin is not bound by the terms of its offer if there is a printing, typographical, or programming error on the website.

4. Execution of orders

4.1 Tip de Bruin will process orders for articles with the utmost care.

4.2 Items will be delivered to the address the customer has provided on the Tip de Bruin Webshop.

4.3 Tip de Bruin will ship accepted orders as quickly as possible in the order in which they were received.

4.4 The delivery time stated on the Tip de Bruin Webshop is only approximate, and there is no right to compensation if the actual delivery takes longer.

5. Right to return items

5.1 The customer has the right to return an item (excluding underwear and socks) to Tip de Bruin within fourteen (14) days of delivery without stating a reason. This will result in the cancellation of the purchase of that item, and the customer will receive a refund for the amount already paid to Tip de Bruin for the items. Please note that Tip de Bruin will not reimburse shipping costs for returned items.

5.2 Customers can also return or exchange an item at a Tip de Bruin. Cash refunds are not available for items returned to the store. After Tip de Bruin receives and inspects the items, the refund will be credited to the customer's account within 14 days.

5.3 Items returned to Tip de Bruin after the stated 14-day period will not be refunded.

5.4 Items must be returned with all labels attached (please note that the return label must not be removed).

5.5 Returned items must be in the condition generally accepted for normal use, such as trying on items in conventional stores. If a customer wishes to exercise this right to return an item, the item must be returned to Tip de Bruin along with everything that originally came with it, in its original condition and packaging.

5.6 Tip de Bruin has the right to refuse a returned item or to return it to the customer if the item appears to be used, does not have the original tags, or shows damage caused by the customer, or if the customer has not followed the return instructions as provided by Tip de Bruin.

6. Incorrect delivery

If Tip de Bruin delivers an item that does not match the ordered item, or if the item is damaged or defective, the customer must notify Tip de Bruin as soon as possible by email. Tip de Bruin will refund the purchase price plus any delivery costs.

7. Force Majeure

7.1 Tip de Bruin shall not be liable to the customer and shall not be in breach of contract by reason of any delay in performing or failure to perform any of its obligations relating to articles arising from a cause beyond Tip de Bruin's reasonable control.

7.2 If Tip de Bruin is unable to perform its obligations under the contract due to a cause beyond its reasonable control, Tip de Bruin will notify the customer in writing of this fact as soon as practicable after it has discovered this.

7.3 If the inability to perform its obligations under the contract due to a cause beyond Tip de Bruin's reasonable control continues for two months after the customer receives notice, either the customer or Tip de Bruin may terminate the contract in writing without liability to the other.

8. Complaints

8.1 If a customer wishes to exchange or return an item, they must follow the instructions stated on the Customer Service page of our website.

8.2 Other questions, comments or complaints regarding an order should be sent in writing to the following email address: info@tipdebruin.nl.

8.3 The email message must include the customer's name, the email address that matches the one in Tip de Bruin's records, and the item number.

9. Payment

9.1 The customer can pay with Visa, Mastercard, iDeal and Paypal.

9.2 All payments must be made in accordance with the instructions stated on the pages of the Tip de Bruin Webshop.

10. Privacy

10.1 By placing an order, the customer grants Tip de Bruin the right to use their personal data as needed. This data will be retained only to the extent necessary to achieve the purposes for which it is obtained and processed by Tip de Bruin, namely the performance of the contract, for marketing purposes, and to maintain contact with the customer.

10.2 The full text of Tip de Bruin's privacy policy can be found on our website.

11. Deviations

Tip de Bruin cannot guarantee that the colors of the items will be exactly the same as those displayed on the customer's computer screen. This may be due to the display settings on the customer's computer.

12. Company information

Tip de Bruin BV Postal address: Nieuwendijk 82-90, 1012 MR Amsterdam

Tel. +31(0)20 6249402

Email info@tipde Bruin.nl. Website www.tipde Bruin.nl

Chamber of Commerce number: 33 160 034 VAT number: NL0050.63.516.B01

This privacy policy describes the personal data collected or generated (processed) when you use the website "tipdebruin.nl" or "tipdebruin.com." It also explains how your personal data is used, shared, and protected, what choices you have regarding your personal data, and how you can contact us.

Who is responsible for the processing of your personal data?

This privacy and cookie policy applies to the processing of data by Tip de Bruin BV. The controller for the processing of personal data is Tip de Bruin BV Tip de Bruin BV, Nieuwendijk 86, 1012MR Amsterdam, registered in the Trade Register of the Chamber of Commerce under number 33160034.

What personal data do we collect and when?

We ask you to share certain personal data to provide you with the products and services you request. This may happen, for example, when you make purchases, contact our customer service, request notifications, create an account, or use our site.
This personal data includes your:

• - contact details, including name, email, telephone number, delivery and billing address;
• - login and account information, including screen name, password and unique customer ID;
• - personal data including gender, place of residence, date of birth and purchase history, as well as data such as IP address and customer number;
• - payment or credit card details;
• - images, photos and videos;
• - personal preferences, including your wish list and marketing and cookie preferences

When you interact with our website, certain data is automatically collected from your device or web browser. More information about this can be found below in the "Cookies" section of this privacy policy. This data includes:

• - Device IDs, call status, network access, storage information, and battery information; and
• - Cookies, IP addresses, referrer headers, data that identifies your web browser and its version, and web beacons and tags.

Whose personal data do we process and how do we obtain it?

We process the personal data of everyone who has (had) direct or indirect contact with our SITE, such as customers.
We receive the data directly from you when you visit our SITE, create an account and fill in certain information, or when you contact our customer service.
In some cases, we receive your information from others. When someone sends a gift directly to you, we receive your name and address. We may also receive information from other parties, but only if you have given them permission to share certain information with us.

Where is your data collected/stored?

Your data is stored in various databases. We always apply strict security measures. Data is almost always stored within the European Union. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy remains appropriately protected. This has been officially established for several countries. Some US parties have registered under the Privacy Shield, which offers sufficient protection.

Protection and management of your personal data

We use a variety of technical and organizational security measures, including encryption and authentication tools, to protect your personal data.
Your personal data will be retained for as long as necessary to fulfill the purposes set out in this privacy policy (unless applicable law requires a longer retention period). Generally, this means we retain your personal data for as long as you maintain your account with us. We retain personal data related to product purchases for a longer period to comply with legal obligations (such as tax and procurement laws and for warranty purposes).

Your rights regarding your data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) erasure or restriction of your personal data under certain circumstances as provided for by applicable law. These are not absolute rights. Where we have obtained your consent to process your personal data, you have the right to withdraw your consent at any time. Furthermore, on our website, you have the option to independently review or modify your personal data, and you can delete personal data you have entered on such a website yourself using the options provided for that purpose.

Sharing your personal data

Your personal data will be shared with:

• Third-party service providers who process personal data on our behalf, for example, for credit card and payment processing, shipping and deliveries, hosting, managing and maintaining our data, email distribution, research and analysis, managing and promoting products, and providing certain services and features. When we use third-party service providers, we enter into agreements requiring them to implement appropriate technical and organizational measures to protect your personal data.
• Other third parties as necessary to: (i) comply with a governmental request, court order, or applicable law; (ii) prevent illegal uses of our Site or violations of our Site's terms and policies; (iii) defend ourselves against third party claims; and (iv) assist with fraud prevention or investigations (e.g., counterfeiting).
• To any other third party to whom you have given consent.
• We may also disclose personal information we hold about you in the event of a sale or transfer of all or a portion of our business or assets (including in the event of a reorganization, demerger, dissolution or liquidation).

Children

Not yet 16? Then ask your parents for permission to use our products and services.

The parent(s) or legal guardian(s) of children under the age of 16 must read this privacy and cookie policy in the interest of the child and can, on behalf of the child, object to the processing of the child's personal data, request access to or correction of personal data or consent to the use of electronic contact details, such as an email address, for sending information and offers from third parties about their products and services.

Cookies

Cookies are small pieces of information that your browser stores on your computer and/or device. We use cookies to recognize you on your next visit. Cookies allow us to gather information about the use of our services and to improve and tailor them to the needs of our visitors. Our cookies provide information relating to personal identification. You can configure your browser to not receive cookies while shopping on our SITE. More information about which cookies are stored and the cookie policy can be found here .

Contact

This privacy and cookie policy aims to clarify how we handle your data. If you have any questions about this document or data processing (requests for access, modification, or deletion of data), please email us at info@tipdebruin.nl.

When requesting access, modification, or deletion of data, please remember to clearly state your (full) name, address, and city of residence, and include a copy of your identification. This allows us to determine with some certainty whether the data you request, modify, or delete actually pertains to you.

Not every request for modification or deletion will be honored. A request concerning personal data that does not (solely) relate to you will be denied. The Personal Data Protection Act also stipulates that you have the right to have factual inaccuracies corrected. A request to amend data that does not indicate that the data was factually incorrect, or that does not indicate that the requested change will make the data factually correct, will therefore not be honored. We will also not fully honor every request for data deletion. In some cases, we are legally required to retain certain data (tax legislation).

Privacy Policy Changes

Both applicable law and our practices change over time. If we decide to revise our privacy policy, we will post the changes on our Sites. If we materially change the way we process your personal data, we will notify you in advance or, where legally required, obtain your consent before implementing such changes. We strongly encourage you to read our privacy policy and stay informed about our practices.

This privacy and cookie policy was last modified on May 24, 2018.